Advertisement

  • News
  • Columns
  • Interviews
  • BW Communities
  • BW TV
  • Subscribe to Print

Latest Articles in Customer engagement

India Ahead In Customer Engagement Readiness: Verint Study

Indian firms were the top investors in customer engagement solutions in 2021, which has made them more resilient and better poised to close the customer engagement gap a study shows

Read More

Hyper Localisation, High Personalisation To Drive Customer Engagement In Digital Era: Airtel Report

The report underlines the need for reimagining customer journeys in an increasingly digitally connected world with multiple personal devices and channels.

Read More

Effectively Engaging With Your Audience During A Pandemic

Stay connected to your customers and think of ways you can help them and stay relevant. They will appreciate it.

Read More

5 Focus Areas For Banks To Achieve Better Customer Engagement

Let us have a look at a few strategies banks can follow to ensure rewarding customer engagement

Read More

The Next-Gen Point Of Sale

Traditional POS systems are not aware of the extended inventory available at other stores or in the warehouse

Read More

Key Trends In Digital & Analytics In 2015

Retailers will increasingly adopt multiple IoT technologies in the coming years to reshape the customer experience, to drive loyalty and to focus on inventory

Read More