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We’ll Pave the Way for Travel Industry to Bounce Back

The past 20-odd months have been challenging for the travel industry. During this period EbixCash not only held its ground but also paved the way for the sector to bounce back. BW People spoke with Naveen Kundu, MD, Ebixcash Travel Services about the industry and what’s in store for the travel and hospitality sector

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How have the past 20 months been for you?

Covid was a challenging time for all the sectors, and especially to the travel industry. After the first wave we had hopes that things will come back but the surprise second wave made it worse.

While it has been a tough time, I would say it has given us time to take a back seat and to re-imagine and re-look at things.  

One of the big crises that organisations faced during Covid was keeping employee motivation high. How did you deal with it?

You will be surprised to know that despite a total ban on travel we did not fire a single employee. We ensured that our employees were looked after well and it makes me proud to say that at Ebix we have been able to create a real family that stays together.

With travel opening up and vaccinations having become mandatory, what is in store for the travel industry?

I think the inbound business will recover only by mid-2022 or later given the way things are at the moment.

The good thing is that there is an uptick in domestic leisure travel and with Covid cases at a minimum; it is all set to grow further.

Now with vaccinations happening at a fast pace and the fact that many companies have eased Covid restrictions, the outbound travel has in the past few months witnessed a cautious increase too and it is going to grow continually.

What is the strategy at Ebix Travel going to be from here on?

Our focus is simple - we want to continue to grow profitably. We are at present the number one travel player in Indonesia and Philippines across all segments.

We are a leading travel player in B2B (business to business), corporate and the events travel business in India. We want to bring that same level of success in the B2C (business to consumer) space.

As a top player in this segment, we believe we do not just have a responsibility towards our employees and customers but to the industry at large. We are going ahead with a mission to lead the way and help the travel industry find its foothold back. 

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india travel industry Magazine 28 Dec 2021