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Latest Articles in customer experience

Role of Artificial Intelligence in BFSI - Smartly Improving Customer Experience

Exciting times are surely ahead for the banking and financial services industry in India with constantly evolving technologies that promise to exceed customer expectations.

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Empathy-Driven CX Experiences to Drive Businesses in 2022

The future of CX will revolve around individualised, personalised, authentic customer advocacy that allows businesses to grow and scale in a way that’s sustainable, profitable, and works for their customers.

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Redefining Customer Experience In Banking, Financial Services Using Data And Analytics

Leading firms are tapping into valuable, but underleveraged data sources to better understand customers, identify gaps in experience, and deliver personalized experiences. However, this is easier said than done.

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CX Innovation Key To Protect Business From Competitors: Report

The report noted that Indian organisations lead globally in their enthusiasm for a conversational future, with 79 per cent of them agreeing that chat and social channels are most used by customers today and 100% predicting this will remain the case in the future.

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Constructive E-Commerce Strategies: Here’s What You Need To Know About Boosting Online Sales

Integration of offline inventory to sell online will provide a better depth and width of inventory and payment integration will further facilitate a frictionless shopping experience.

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Bank Of Maharashtra Add Six More Branches

Out of these six branches, which are in Kolkata Zone, one branch is in Port Blair and other five are in West Bengal

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CredR To Invest $15 Million In Used 2W Business In FY 21-22

CredR, aims to simplify the entire process of transacting in used two-wheelers, by offering industry’s-first-in-class products/ services for building trust in a segment which is highly unorganized and fragmented.

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L&T Technology Services' i-BEMS™ receives Frost & Sullivan's 2020 Global Customer Value Leadership Award

L&T Technology Services' i-BEMS™ receives Frost & Sullivan's 2020 Global Customer Value Leadership Award

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Intelligent Automation: Enabling Bots With Brain, A Webinar Session By JK Technosoft Ltd.

JK Technosoft is coming live together with UiPath, a leader in Robotic Process Automation by Gartner.

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OYO introduces 'Yo! Help', its 24x7 real-time chat assistant; enables a seamless customer experience

OYO introduces 'Yo! Help', its 24x7 real-time chat assistant; enables a seamless customer experience

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KKR Group's Nirapara launches 'N Nattukada' in Kerala

KKR Group's Nirapara launches 'N Nattukada' in Kerala

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Mastering Digital Advantage In Transforming Customer Experience

A Walker study states that by 2020, customer experience is expected to overtake price and product as the key brand differentiator.

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The Next-Gen Point Of Sale

Traditional POS systems are not aware of the extended inventory available at other stores or in the warehouse

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Customer Experience Has Become More Important In Digital Banking Era

Digital Banking has improved processes for banks but have created a physical distance with their customers. In this background measuring customer experience becomes challenging and more important.

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Customer Experience Can No Longer Be Left To Chance

Leading players of diverse industries shared insights on the importance of customer experience and the emerging challenges associated with it during BW Businessworld roundtable discussion.

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