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Latest Articles in call centre

36% Of Call Centre Agents Have Been Threatened With Violence: Study

The report reveals the core challenges facing three million US contact centre agents, an industry with one of the highest employee turnover rates; 40 per cent leave their roles within 12 months.

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Indian National Sentenced To Three Years In US Federal Prison For Call Centre Fraud

According to federal prosecutors, Internet pop-up advertisements were used in the Tech Fraud scheme to deceive computer users into believing that they needed computer protection services.

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Dehradun: Five arrested for duping Americans via fake call centre

Dehradun: Five arrested for duping Americans via fake call centre

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Delhi: Illegal call centre used to dupe foreign nationals busted, 42 people held

Delhi: Illegal call centre used to dupe foreign nationals busted, 42 people held

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4 arrested in Delhi for running fake call centre, duping people

4 arrested in Delhi for running fake call centre, duping people

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Feetport: Digitising Businesses For Digital India

FeetPort is an easy to use mobile app for field executives, which provides timely reports along with an intuitive web app for supervisors who manage them

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GSTN helpdesk gets 10,000 calls per day; to double manpower to 400

Such is the load that GST Network is looking to double its call centre strength to 400 agents in two weeks to help it handle queries related to filing returns, which is scheduled to commence from September

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