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Latest Articles in Customer engagement

India Ahead In Customer Engagement Readiness: Verint Study

Indian firms were the top investors in customer engagement solutions in 2021, which has made them more resilient and better poised to close the customer engagement gap a study shows

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Hyper Localisation, High Personalisation To Drive Customer Engagement In Digital Era: Airtel Report

The report underlines the need for reimagining customer journeys in an increasingly digitally connected world with multiple personal devices and channels.

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Effectively Engaging With Your Audience During A Pandemic

Stay connected to your customers and think of ways you can help them and stay relevant. They will appreciate it.

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5 Focus Areas For Banks To Achieve Better Customer Engagement

Let us have a look at a few strategies banks can follow to ensure rewarding customer engagement

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The Next-Gen Point Of Sale

Traditional POS systems are not aware of the extended inventory available at other stores or in the warehouse

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Key Trends In Digital & Analytics In 2015

Retailers will increasingly adopt multiple IoT technologies in the coming years to reshape the customer experience, to drive loyalty and to focus on inventory

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