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Rajdipkumar Gupta

The author is MD and Group CEO at Route Mobile Limited

Latest Articles By Rajdipkumar Gupta

Top 8 Challenges That Emerged During This Pandemic & How Enhanced Business Communication Channels Have Played A Crucial Role

Rajdipkumar Gupta

Enhanced business communications have become the need of the hour as it can automate the communication processes.

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Whatsapp Business Solution: A New Wave In Chat Banking

Rajdipkumar Gupta

The banking and finance sector can take advantage of WhatsApp Business Solution’s (WBS) global appeal, expansive network and end to end encryption.

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Struggles Of The BPO Industry During The Pandemic

Rajdipkumar Gupta

The CoVID19 Pandemic has significantly disrupted the BPO industry. The countrywide lockdown has resulted in cascading effect to bring down the BPO industry to its knees.

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Omnichannel Platform: A World Of Avenues Through A Single Integration

Rajdipkumar Gupta

Managing multiple channels can get very complex, especially when you have different platforms for communicating with customers

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