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WNS: From Record Keeping To Engagement

To develop domain expertise and sustain growth, WNS nurtures the required skills and capabilities in-house

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To retain its status as a global leader in business process management, WNS has adopted three strategies to nurture talent, says R. Swaminathan, chief people officer.

WNS has created a first-of-its-kind CEO Entrepreneurship Challenge called WiNCUBATE that fosters the spirit of entrepreneurship and innovation among employees. WiNCUBATE is a platform for an employee with an entrepreneurial zeal who wants to follow his or her dream without quitting job. The winning idea out of this challenge gets a seed funding of $250,000 for developing it into an actual business model. Besides this, the team gets management support in terms of any resources or data it needs during its entrepreneurial journey. Three of our hugely successful solutions — WNS Analytics Decision Engine (WADESM), ProGenie and SmartPRO — are products of WiNCUBATE.

WNS nurtures its employees to shape them into future leaders for the organisation. Ninety per cent of leaders at WNS are home-grown. We believe when an employee sees a well-defined career growth within the organisation and gets an opportunity go beyond the defined role, they outperform. WNS’ learning and development function is focused on building the capability of employees in a structured manner and align their training programmes to fit the business needs.

To develop domain expertise and sustain growth, WNS nurtures the required skills and capabilities in-house. WNS has a domain-based university, The Gateway, offering structured learning opportunities for employees to sharpen their industry skills and cultivate their talent and leadership abilities. WNS today has domain universities in finance and accounting, travel and leisure, banking and financial services, healthcare, insurance, and shipping and logistics.

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