Tech Mahindra To Help BoB Digitally Transform Customer Experience

Tech Mahindra has teamed up with Bank of Baroda to deploy digital solutions aimed at enhancing customer experience. 

As part of this collaboration, Tech Mahindra has established a first-of-its-kind Centre of Excellence (CoE) for Bank of Baroda's Contact Centre, empowering the bank with cutting-edge technologies to meet the dynamic requirements of its customers.

The primary objective of this partnership is to digitally revamp Bank of Baroda's operations by implementing multiple digital solutions through a single model at the Contact Centre. 

Tech Mahindra, leveraging its technical expertise and software capabilities, will introduce transformative solutions such as speech analytics, a quality monitoring tool, a knowledge management portal, conversational Interactive Voice Response (IVR), and BOT-based training tools, among others.

The Centre of Excellence, established by Tech Mahindra, will play a crucial role in extensively deploying the digital solutions, allowing Bank of Baroda to achieve greater operational efficiency and deliver improved services to its customers. 

By harnessing technologies such as Artificial Intelligence (AI), Blockchain, 5G, Augmented Reality (AR) and Virtual Reality (VR), the partnership will look to transform the customer experience and generate tangible business outcomes.

Dinesh Pant, Chief General Manager at Bank of Baroda, expressed his enthusiasm for the collaboration. "Our partnership with Tech Mahindra is a major step forward in ensuring greater operational efficiency and providing immersive experiences to our customers through the deployment of digital solutions across India. Tech Mahindra's Centre of Excellence will help modernise our non-core operations as we march forward in our digital transformation journey," he said.