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TRAI Chairman To Meet Telecom CEOs To Resolve Jio Issue

Reliance Jio has complained that operators are providing far fewer points of interconnection than is needed for its users to complete calls on rival networks

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The Telecom Regulatory Authority of India (TRAI) came to the rescue of Reliance Jio, saying that it is going to meet CEOs of telecom companies on Friday to resolve the war between Reliance Jio and other telecom operators.

At the same time, it warned that it will send show cause notice to those who are not providing points of interconnection to Jio.

"We promote competition in business but healthy competition. I am going to meet CEOs of telecom companies on Friday to discuss this matter. I see this as consumer being affected," TRAI chief R.S. Sharma told reporters on the sidelines of a business meet.

TRAI warned telecom operators that call drops are exceeding the norm.

"We have received the data. It shows call failure level is far in excess of prescribed limit under Quality of Service rules. Prima Facie this constitutes to non-compliance of licence condition related to interconnection and QoS norms on congestion levels at points of Interconnection (PoI)," he said.

The telecom war started with the launch of Jio as other telecos opposed the free voice call announcement by the company. Reliance Jio on the other hand complained that operators are providing far fewer points of interconnect than is needed for its users to complete calls on rival networks.

Jio has claimed that it has been witnessing 75-80 percent call failures over the last few weeks. It had said that over a period of 10 days alone, 52 crore calls failed cumulatively on the networks of the three incumbent operators Airtel, Vodafone India and Idea Cellular.

TRAI had asked telecom operators to submit their network congestion details from September 15 to 19, 2016 to examine their claims.

"We have decided to issue show cause notice to concerned operators and also issue direction to them to ensure compliance of licensing condition in connection with the PoI issue," the TRAI chief said without divulging names of telecom operators.

"Whenever we notice violation, directive and show cause notices will be given to those," he said.

"Unfortunately, customers are worst sufferers in this situation. They have no reason to suffer. It is our job to ensure that this issue is resolved at the earliest."