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Received Over 71,000 Complaints, Took Down 1.54 Lakh Content Pieces In May-Jun In India: Google

The US-based company has made these disclosures as part of compliance with India's IT rules that came into force on May 26.

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Google received 71,148 complaints from individual users in India in May and June combined, which resulted in the removal of more than 1.54 lakh pieces of content, as per the company's latest monthly transparency reports.

The number of complaints received in June from individual users in India was 36,265, leading to 83,613 removal actions - both the numbers were higher than the levels seen in May.

In addition to reports from users, Google also removed more than 11.6 lakh pieces of content in May and June as a result of automated detection, the reports released on Friday showed.

The US-based company has made these disclosures as part of compliance with India's IT rules that came into force on May 26.

In its maiden report, Google had said it had received over 27,700 complaints in April this year from individual users in India over alleged violation of local laws or personal rights, which resulted in the removal of 59,350 pieces of content.

On Friday, Google said it had received 34,883 complaints in May from individual users located in India via designated mechanisms, and the number of removal actions as a result of user complaints was 71,132.

These complaints relate to third-party content that is believed to violate local laws or personal rights on Google's SSMI (significant social media intermediary) platforms, it added.

The content removal was done under several categories, including copyright (70,365), trademark (753), counterfeit (5), other legal (4), circumvention (3) and graphic sexual content (2).

Google explained that a single complaint may specify multiple items that potentially relate to the same or different pieces of content, and each unique URL in a specific complaint is considered an individual 'item' that is removed.

In June, Google received 36,265 complaints - the highest so far - from individual users. It removed 83,613 pieces of content as a result of user complaints in the said month.

Content removed during June was done under similar categories as in May. Copyright segment accounted for the largest number of content removed (83,054), trademark (532), counterfeit (14), circumvention (4), other legal (2), graphic sexual content (1) and defamation (1).

Three content pieces were removed under the impersonation category and two under the court order in June.

Under the new IT rules, large digital platforms - with over 5 million users - will have to publish periodic compliance reports every month, mentioning the details of complaints received and action taken thereon.

The report must also include the number of specific communication links or parts of the information that the intermediary has removed or disabled access to in pursuance of any proactive monitoring conducted by using automated tools.

The reports showed that Google had removed 6,34,357 pieces of content in May and 5,26,866 in June as a result of automated detection.

This data is a new addition to the compliance reports.

Talking about automated detection, Google said it invests heavily in fighting harmful content online and uses technology to detect and remove it from its platforms (including YouTube).

“This includes using automated detection processes for some of our products to prevent the dissemination of harmful content such as child sexual abuse material and violent extremist content. Automated detection enables us to act more quickly and accurately to enforce our guidelines and policies,” the company noted.

These removal actions may result in removing the content or terminating bad actors' access to the Google service.

The volume of automated detection is close to 10 times that of user complaints, the company said.

Google has been publishing its Transparency Report since 2010 that provides details on government requests for content removals on a biannual basis. The company also reports on YouTube content removals quarterly. 


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