• News
  • Columns
  • Interviews
  • BW Communities
  • BW TV
  • Subscribe to Print
BW Businessworld

Paytm Mall Receives 3.5 Lakh Request To Deliver Mobile, Laptops & Consumer Durables

The company reveals that Mobile phones, trimmers, laptops searches have grown by more than 200%.

Photo Credit :


Paytm Mall (owned by Paytm Ecommerce Private Limited), has announced that it has been received an overwhelmingly large number of requests for non-essential items since the beginning of lockdown. Citizens who are currently adjusting to life under lockdown, working from home, continuing education, as well as carrying on day to day activities, are running short of supplies that do not fall in the essential category of products. 

With most of the citizens working from home and students studying from home, India seems to be now running low on electronics as well as assorted accessories. Consumer electronics topped the wishlist with over 1.3 lakh requests, mobile phones which are important parts of life are seeing upwards of 75,000 requests, while 50,000 of Paytm Mall users are waiting for the lockdown to end to buy laptops. Demand for laptop charging cords, phone chargers, headphones, desktop computers, and study tables are also on an all-time high, said the company in a statement,

Lakhs of customers over the last five weeks have earmarked their 'wishlist' on Paytm Mall, in hopes of buying them immediately after the end of lockdown. The company has also received over two lakh e-mails and 3.5 lakh requests in the comments section for delivering laptops, mobile phones, headphones, trimmers, chargers, academic books and other study materials, consumer electronics as well as white goods since the lockdown, it added.

Srinivas Mothey, Senior Vice President, Paytm Mall, "Safety of fellow Indians is of utmost importance to us and therefore we support the government's decision in spirit to limiting eCommerce operations to essentials. However, we believe that the ambit of essential goods should be increased. India is mostly working from home at the moment but many are finding it difficult as they are running low on certain items necessary to effectively operate under lockdown. Laptops, mobile phones, and accessories, computer hardware, webcams, all these things should be allowed to be part of essential goods. If the lockdown continues, lack of proper technical support would hinder the efficiency of employees which in turn would affect a company's operations."

The company over the last few weeks has taken several measures to help citizens fight COVID-19. As the novel Coronavirus spread across India, forcing the government to take tough calls and restricting the movement of goods and people, Paytm Mall decided to help its merchant partners who are facing issues with stocking up on inventory and fulfillment of orders by waiving off service level agreement (SLA). It has partnered with several suppliers and brands of FMCG goods to help its merchant partners stock up.

Tags assigned to this article:
Paytm Mall mobiles laptop lockdown