Cognizant To Drive Nike’s Efforts In Hyper-automation, AI In 5-year Deal

IT major Cognizant on Wednesday announced a new five-year agreement with footwear and apparel conglomerate Nike to transform and support its technology operations.

As part of the agreement, Cognizant will assist both Nike's customers as well as employees with their technical support needs. Cognizant will offer onsite and remote support across locations worldwide for resolving all hardware issues for employees, from laptops to work phones.

Additionally, through Level 1 and 2 support, Cognizant will provide engineering and backend solutions for all of Nike's enterprise-wide applications, including mobile apps, computer software, and Nike.com.

This new agreement will consolidate several of Nike's existing IT support functions with Cognizant serving Nike across 230+ locations in more than 40 countries.

Cognizant will support Nike’s customers, partners, as well as its 70,000 employees through three key areas of technology operations: Multilingual IT Customer Service, Deskside and Dispatch Depot, as well as Application and Infrastructure Support.

"We are excited to help drive exceptional customer, employee, and partner experiences at Nike by leveraging hyper-automation, AI, and process re-engineering," said Sushant Warikoo, Head of Cognizant's Retail Industry Business Unit.

Cognizant is expected to deliver several key capabilities for Nike over the next five years, including new self-service capabilities, improved service productivity, and significant cost savings.

"By bridging our retail industry and technology expertise together with our 14-year knowledge of Nike's business, we are able to equip them with the advanced IT capabilities required to support their global growth and ensure seamless technology experiences for all," Warikoo added.