• News
  • Columns
  • Interviews
  • BW Communities
  • BW TV
  • Subscribe to Print
BW Businessworld

Building An Organisation for ‘Tomorrow’, The Agile Way

The threads of empathy, skills, agility, and flexibility will weave the fabric of the future workplaces

Photo Credit :

As Covid-19 disrupted the way of working and provided a new perspective to all, it is time we build a new story, own the narrative and lay a new foundation of not only a productive but also a happy workplace of tomorrow. Technology is at the forefront of the present work scenarios with online meetings, virtual recruitment, remote working, and monitoring becoming the new norm. However, only a human-centric approach can lend a ‘Midas’ touch’ to these technology tools, extracting the best out of them. Focusing on skills, talent, diversity, and inclusion is thus going to be the true enabler for any organisation’s future. We have an opportunity to reimagine our workplaces, work models and workflows from the ground up and ride the growth wave.

Hybrid Workspaces: Delivering a Thriving Tomorrow

Today, restructuring and reforming the organisational culture with a human-centric approach is imperative. ‘Hybrid’ is not just about integrating onsite and remote workforce, but a work culture that engages people and stimulates them to perform better, provides job satisfaction and encapsulates happiness parameters. In this ‘new normal’ of heightened sensitivities, engaged employees will display high levels of emotional intelligence, and prove to be the biggest and most sustainable competitive advantage for businesses.

Similar to the work model, recruitment trends are also undergoing a sea-change to become more humane and hybrid. A combination of virtual and in-person recruitment processes is gaining prevalence, saving cost and time available. Technologies such as artificial intelligence (AI) and analytics are enabling the creation of intelligent talent acquisition processes to assess skills and competencies, hire, engage and nurture talent. What we seek today is an amalgamation of technological skills and human cognitive intelligence, which will yield a brand-new era of growth.

Holistic Employee Wellness: Caring for your ‘Core’

The new normal of 2021 and beyond, necessitates organisations to care more for the ‘core’ – people. Today, leaders have an opportunity to provide a more humanised experience, that traverses set norms. Hence, diversity, inclusion, health and wellness, and employee needs are key focus areas for them. The new workspaces will be crafted to boost performance, with detailed and well-executed diversity and inclusion training programs in place to augment talent acquisition, employee engagement, company’s goodwill, and productivity. Having said that, the employee experience is not only about HR led programmes and training, we need to go beyond this and talk about workloads, working conditions, mental wellness and inspiring each other to Rise.

The Gig Era is Here

The only constant about the future is that the operational needs related to numbers and skillsets of the talent will keep fluctuating. There will be peaks and valleys which will need the flexibility of the workforce. This dynamic need will be met by integrating gig and contingent labour into the workforce. Even if workforce analytics doesn’t get standardised, it will still be a tool for leaders to shape their talent acquisition strategies with.

I foresee these trends enormously impacting our lives, careers, businesses, and the world. Set to offer high-value opportunities for all employees, these rising global trends will curate a re-imagined ‘haven’ of work, where the hearts, minds and hands of talent will be empowered to connect, co-create and celebrate in unison.

Disclaimer: The views expressed in the article above are those of the authors' and do not necessarily represent or reflect the views of this publishing house. Unless otherwise noted, the author is writing in his/her personal capacity. They are not intended and should not be thought to represent official ideas, attitudes, or policies of any agency or institution.

Harshvendra Soin

Chief People Officer, Tech Mahindra

More From The Author >>