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Nilesh Marathe, CX Specialist, AVAYA:

Some of the prime focus areas while developing Smart Cities includes Smart Governance, Smart Energy, Smart Buildings, Smart Citizens, Smart Healthcare, Smart Connectivity, Smart Infrastructure, Emergency Response, which builds the core. To address the city administration challenges, Smart City Citizen Services can be deployed, which includes Citizens choice to Access City Services, Multi-Agency Co-ordination and response, Silos of Application and Knowledge and centralized command control. As a matter of fact, every city needs to have model integrated infrastructure to bring in the optimum capacity for smart cities,

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