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Latest Articles in indian organisations

CX Innovation Key To Protect Business From Competitors: Report

The report noted that Indian organisations lead globally in their enthusiasm for a conversational future, with 79 per cent of them agreeing that chat and social channels are most used by customers today and 100% predicting this will remain the case in the future.

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Cybersecurity Response Planning Rises But Containing Attacks Remains An Issue: IBM

The global survey found that respondents' security response efforts were hindered by the use of too many security tools as well as a lack of specific playbooks for common attack types.

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Companies Defer Hiring Schedule, Reduce Headcount Budgets: KPMG

Across job roles, except at non-management levels, most companies have opted to go ahead with freezing or suspending hiring.

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Breaking The Silence

As employees increasingly speak out against sexual harassment, companies will find it costly if they are unprepared to deal with it

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