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Customer Experience An Integral Part Of Indian Banking, Say Experts At FIBAC 2017

Doyens of the finance and banking industry discussed the importance of the customer journey in the world of banking at a panel discussion during the second day of FIBAC 2017

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Five Things To Understand About Your Next Generation Customers

Gartner's research suggests that application leaders should focus on five key differences in the next generation of customers

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What Difference We Can Make To Drive Ethical Fashion?

“Never doubt that a small group of thoughtful, committed citizens can change the world; indeed, it's the only thing that ever has.” - Margaret Mead.

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'Our Aim Is To Provide Simplistic Yet Satisfying Solution In The Repair And Maintenance Market'

In an interview, Snehanshu Gandhi and Gaurav Shrishrimal tell BW Businessworld that they have been able to make TappMe a leading Home Repair and Services Brand

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We Cannot Hide Anything From Consumers: Danone India MD

The consumers nowadays take note of all that the brands do. Unlike earlier, brands are now held accountable and answerable by them thanks to social media.

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‘Cloud Has Become A Central Part Of Discussion With Customers’

Vikas Arora, Country Manager, Cloud Business, IBM India & South Asia tells BW CIO his go-to-market strategy to achieve this goal. He also speaks about the potential of IoT and AI and how some of IBM’s customers are using these technologies on the IBM Watson platform

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Turning Over A New Leaf

In the coming years, branch banking will witness a revolution. With increasing adaptability shown by the youth towards technology, the future of branch banking is about to change. The focus will be on delivering more value at less operational cost

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Customer To Pay A New Roaming Charge

It will be sometime before banks sort out registration woes

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Bharti Airtel Starts Digital Customer Care In 11 Languages

Telecom operator Bharti Airtel announced the launch of *121# Digital Care platform in 11 Indian languages, including Hindi, Punjabi, Marathi, Gujarati, Tamil

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‘We Aspire To Power Every Human Decision In Enterprise’

Srikanth Velamakanni, Co-founder, Group Chief Executive & Executive Vice-Chairman, Fractal Analytics, talks about artificial intelligence and algorithms coming into decision support systems and how these can reduce the dependence on human judgement, and yet be highly accurate.

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The Cloud Way!

According to a recent Gartner report, the public cloud services' market in India is estimated to grow at 38 per cent in 2017 to $1.81 billion

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Implementation Of NextGen Technologies In Banking

Business models have been changed drastically and it’s important for the Banks to re-align themselves

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Norms To Protect Customer In Fraudulent Transaction Soon: RBI

Reserve Bank will soon come out with final guidelines on customer protection which would limit customers liability in case of unauthorised electronic banking transactions

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Mercedes To Cut Made In India Model Prices By Up To Rs 7 Lakh

The new prices will be effective tomorrow through the whole of June, but in case GST is deferred, the company said it would revert to the old prices till its rollout

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Direct Selling Industry Gets A Boost On ‘Ease Of Doing Business’

New guidelines provide transparency, ease to consumers and pave road to establish a grievance redressal mechanism for consumers

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