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Latest Articles in customers

COVID-19: How the Economic Impact is Pushing Banks to Digitise

The current crisis will force banks to digitise but the ones that take the initiative and take ambitious steps to overcome legacy challenges and create a future proof platform and operating structure will increase their chances of success in this new and uncertain future.

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Of Drifts, Trends And Shifts

Behaviour, initiatives, and deeds will be under the microscope and remembered, rewarded too, and the cornerstone to navigate uncertainty and foundation to re-build.

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Business Minds, Changing Future of the Markets

Business minds are a boon to the nation and it is very essential it is actually directed in the right direction towards growth and excellence.

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Connected Enterprises: Key to Delivering Transformed Customer Experiences

Customer expectations have changed as well. Enterprises are expected to offer seamless and personalized omnichannel experiences and they often struggle with implementing new technologies and integrating them with their existing IT systems.

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India Post Payments Bank Crosses Milestone Of 2 Crore Customers

IPPB has become the single largest platform in the country for providing interoperable banking services to the customers of any bank.

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Thomas Cook Customers May Face Two-month Delay For Refunds: Watchdog

A total of 100,000 bookings made by direct debit would be refunded within the next 14 days.

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Redefining Loyalty For A Rural Customer

Developing a holistic understanding of the customers is imperative to customize customer engagement strategies at scale

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Retail 3.0: Booming Retailers In Small-towns

The overall retail market is expected to grow at 12 per cent per annum

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Satisfied, But No Buy

To ensure that the retailer site continues to drive revenue, marketers and designers can pay attention to the entire customer experience, evaluating over time and monitoring best practices in the business

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Culture Of Customer Co-relation: How It Is An Important Factor In Any Brand's Success

A customer who buys a luxury product expects to not just own a great product, but also wants to have a pleasant experience while shopping

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Managing Customer Expectations In Times Of Social Media

At this point, it is important to answer the crucial question: "Who owns the customer in your firm?" If the answer is everyone, then it means no one

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Transforming Modern Retail Business

Digital transformation is not simply about technology. It requires business leaders to re-envision existing business models and embrace a different way of bringing together people, data and processes to create value for their customers

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Marketing Outlook For 2018

Marketers today are rich with data through availability of variety of analytics tools to understand customers

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Future Group Brings Out 10 Memes That Will Influence India In 2018

These memes are based on real time data gathered from more than 400 million Indian consumers

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Uber Paid $1 Million To Hackers To Conceal Data Breach Of 57 Million Users

Discovery of the company’s cover-up of the incident resulted in the firing of two employees who led Uber’s response to the hack, said Dara Khosrowshahi, who was named CEO in August following the departure of founder Travis Kalanick

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