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Latest Articles in customers

Thomas Cook Customers May Face Two-month Delay For Refunds: Watchdog

A total of 100,000 bookings made by direct debit would be refunded within the next 14 days.

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Redefining Loyalty For A Rural Customer

Developing a holistic understanding of the customers is imperative to customize customer engagement strategies at scale

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Retail 3.0: Booming Retailers In Small-towns

The overall retail market is expected to grow at 12 per cent per annum

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Satisfied, But No Buy

To ensure that the retailer site continues to drive revenue, marketers and designers can pay attention to the entire customer experience, evaluating over time and monitoring best practices in the business

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Culture Of Customer Co-relation: How It Is An Important Factor In Any Brand's Success

A customer who buys a luxury product expects to not just own a great product, but also wants to have a pleasant experience while shopping

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Managing Customer Expectations In Times Of Social Media

At this point, it is important to answer the crucial question: "Who owns the customer in your firm?" If the answer is everyone, then it means no one

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Transforming Modern Retail Business

Digital transformation is not simply about technology. It requires business leaders to re-envision existing business models and embrace a different way of bringing together people, data and processes to create value for their customers

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Marketing Outlook For 2018

Marketers today are rich with data through availability of variety of analytics tools to understand customers

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Future Group Brings Out 10 Memes That Will Influence India In 2018

These memes are based on real time data gathered from more than 400 million Indian consumers

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Uber Paid $1 Million To Hackers To Conceal Data Breach Of 57 Million Users

Discovery of the company’s cover-up of the incident resulted in the firing of two employees who led Uber’s response to the hack, said Dara Khosrowshahi, who was named CEO in August following the departure of founder Travis Kalanick

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Need Of Client Filtration: Unrevealed Secret Of Leaders

One of the clearest paths to a successful client relationship is insuring that both parties share a common perspective and understand exactly with whom they're doing business

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Treating Customers Fairly Is A New Minimum Standards

Every organization needs to regularly monitor and enhance above control mechanisms within the organizations

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Customer Experience An Integral Part Of Indian Banking, Say Experts At FIBAC 2017

Doyens of the finance and banking industry discussed the importance of the customer journey in the world of banking at a panel discussion during the second day of FIBAC 2017

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Five Things To Understand About Your Next Generation Customers

Gartner's research suggests that application leaders should focus on five key differences in the next generation of customers

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What Difference We Can Make To Drive Ethical Fashion?

“Never doubt that a small group of thoughtful, committed citizens can change the world; indeed, it's the only thing that ever has.” - Margaret Mead.

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