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Latest Articles in customer

Is The Consumer Being Served?

As consumers fight back, becoming expressive and vocal, service providers and producers hit back with equal intensity and fiercer vengeance.

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Customer Centricity

Decisions with regard to all functions can be taken keeping the customer in mind and that provides a long term perspective

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Connecting The Dots, Connecting The Data

Through cloud, businesses can tear down silos so that more customer data is collected and sharedage

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Why & How Your EQ Is More Important Than IQ In Customer Service?

A customer service with high IQ can deliver satisfaction but not happiness and a high NPS (Net promoter score

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