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Latest Articles in case analysis

Case Analysis: Customer Engagement

Customer support has to become humane, it has to be about helping and every call can be uniquely solved

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Case Analysis: Imbibe and Embrace

The fundamental problem is that of an approach to IT. Current approach to business, profitability, costs and performance are all rooted in the industrial era

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Case Analysis: Blind-sighted By An Elephant

Mount the elephant and guide it in a coherent business direction: Don’t allow its bulk to hide the way ahead!

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Case Analysis: Standard Op Procedures

Security threats are evolving, complexities are increasing and the solutions need to be constantly updated

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Case Analysis: CRM Is For Customers

There is no doubt about it – prescott’s customer relationship management has turned into a pure case of ‘mismanagement’

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Case Analysis: Pedal On The Metal

When you spend on IT, you need have a sense of direction, a proper roadmap for implementation and it is imperative to have a clear matrix that will define the success of IT investments

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Case Analysis: One of Us

It is necessary for us to work towards collective resolution, else the flames of our conflict cannot but burn or singe all those around us

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Case Analysis: Bas Karte Hain!

Kashyap, Jimmy and Varun should start talking this new language of hope not just among themselves but with everyone down the line

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Case Study: Is That Your Ego?

When nails grow, we cut our nails, not fingers. When EGO rises, cut EGO, not relations — Anonymous author

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Case Analysis: Perceptions & Management

As we have seen in this case study, the organisation’s success is closely linked to the effectiveness of collaborative team work without which managers would be working at cross purposes, writes Ritu Mohan

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Case Analysis: Attentive Leadership

While it is human to make errors in judgement, Kashyap has erred in passing public judgement on Varun, writes Anu Oza

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Case Analysis: To Buy or Not To Buy

Elwoods’s team is happily fantasising about how to handle the brand Rani after the buy, writes Vivek Sharma

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Case Analysis: Get Into The Cockpit!

No one is in charge and everybody is in charge. Nobody knows what is right, so everybody knows what is right, Debabrata Mukherjee

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Case Analysis: Immerse Then Sell Strategy

Instead of saying buying Rani is the only option, also demonstrate why other options are weaker in outcomes, or less likely to succeed, writes Shireesh Joshi

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Case Study: See The Bigger Picture

Both Karan and Dave need to rise above their individual turfs and take a decision which is appropriate, writes Debabrata Mukherjee

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