• News
  • Columns
  • Interviews
  • BW Communities
  • Events
  • BW TV
  • Subscribe to Print

Chandramouli Srinivasan

The author is Chief Operating Officer, Feedback Business Consulting

Latest Articles By Chandramouli Srinivasan

Managing Customer Expectations In Times Of Social Media

Chandramouli Srinivasan

At this point, it is important to answer the crucial question: "Who owns the customer in your firm?" If the answer is everyone, then it means no one

Read More