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Zia Voice - The First Conversational AI Sales Assistant

Zia converses with salespeople via simple chat and voice messages

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AI and voice recognition is leading the way transforming business applications. Imagine calling up a AI bot and placing your order. The bot answers your questions,  as well places your order. Zia Voice, launched today,  does that and even more like predicting deal closures and analyzing email sentiment.  Developed by Zoho Corp Zia Voice is the first conversational AI Sales assistant.

Zia can now talk to sales teams, and help them do a lot more.
Interactive voice and chat-bot: From answering questions on everyday CRM information like new leads created, average deal revenue, or even monthly forecasts to practical traffic status, Zia converses with salespeople via simple chat and voice messages.
Lead and Deal Prediction: Zia analyses interaction patterns and the progress of a lead or deal in the pipeline, and suggests the probability of its closure. This helps salespeople spend their time on deals that are more likely to close.
Email sentiment analysis: Zia makes sense out of the scores of emails that a salesperson might receive every day. Every email is analyzed to discover the relevant positive or negative sentiment. This helps salespeople identify critical emails and address them first.
Alerts for the best time to contact: Zia gives salespeople real-time updates about when they are most likely to reach their prospects. This increases their chance of connecting with leads and reduces the time spent on unanswered calls.

According to Mani Vembu, COO, Zoho Corp "We are delivering the first conversational AI for CRM, with Zia Voice.  Zia's enhanced AI capabilities will now help salespeople sell smarter, with contextual assistance and access customer information through a powerful voice and chat interface"

Most features are available immediately on the Enterprise and Ultimate editions of Zoho CRM. Some features are being rolled out to customers in a phased manner.   You can also view a Zia Voice demo video on

Zoho CRM is available in the Standard, Professional, and Enterprise Edition ranging from ?900-?2,700/user/month, and the Ultimate Edition, catering specifically to large businesses, at ?6,000/user/month

Disclaimer: The views expressed in the article above are those of the authors' and do not necessarily represent or reflect the views of this publishing house. Unless otherwise noted, the author is writing in his/her personal capacity. They are not intended and should not be thought to represent official ideas, attitudes, or policies of any agency or institution.

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Puneet Mehrotra

Puneet Mehrotra is an author and columnist who loves inspiring people and writes on business and technolog

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