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WhatsApp Bans 2M Indian Accounts: Compliance Report

Out of these, 95% of bans happened due to the unauthorized use of automated or bulk messaging or Spam.

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WhatsApp reveals that it received 345 grievance reports between May 15 and June 15 and banned two million Indian accounts in its first compliance report.   

As mandated by new IT rules, large digital platforms (with over 5 million users) must publish periodic compliance reports every month, mentioning the details of complaints received and action taken on them. 

Out of these, 95% of bans happened due to the unauthorized use of automated or bulk messaging or Spam.  This is the first compliance report of WhatsApp. 

The messaging platform in said in a statement, “The abuse detection operates at three stages of an account’s lifestyle: at registration; during messaging; and in response to negative feedback, which we receive in the form of user reports and blocks. A team of analysts augments these systems to evaluate edge cases and help improve our effectiveness over time.” 

Moreover, WhatsApp said it received 70 requests for account support and 204 ban appeals, of which the app banned 63 accounts. 

"Our top focus is preventing accounts from sending harmful or unwanted messages at scale. We maintain advanced capabilities to identify these accounts sending a high or abnormal rate of messages," the company said. 


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