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BW Businessworld

Vipin Pathak: Disrupting Home Healthcare

‘Strongly built on technology and heavily invested in quality and training processes, it makes home-healthcare reliable, accessible and affordable for all’

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In the age of acute prevalence of diseases, we often lookout for medical services at home during emergencies. How can one deal with the chronic pain of your elderly parents or severe medical conditions occuring at home. To solve such issues, Vipin Pathak, an IIT alumni with a vision to provide expert medical services at home founded Care24 along with his other co-founders.  Care24 answers your distress call even at your home.

Founded in 2014, a brainchild of  Pathak offers professional care from trained caregivers that help the patient recuperate at home. Care24 has been in operation since 2014 and has successfully helped more than 40,000 families heal at home in Mumbai and Delhi.

Care24 is one of the leading homecare provider offering patient care services for post-surgery, therapy, rehab, ICU at home, critical, elderly and infant care at home. They serve  around more than 1,100 patients per day in Mumbai and Delhi serving conditions like Neuro, Cancer, Stroke, Paralysis, Alzheimer’s, Ortho, Cardiac and Diabetes. Care24 has 1,500 caregivers including Doctors, Nurses, Physiotherapist and Paramedic attendants who are specially trained by  the expert trainers of the company. Care24 charges patients for the services provided which covers the cost and healthy business margins for sustained growth.

Being the largest home healthcare provider in Mumbai and Delhi, Pathak  envisions to build Care24 as the biggest platform for all health services at home. Strongly built on technology and heavily invested in quality and training processes, it makes home-healthcare reliable, accessible and affordable for all. Currently, Care24 is serving in Mumbai and NCR region. They aim to open five more cities before the end of this year. The core services offered are medical, nursing, physiotherapy, attendants, ICU and step down at home, condition specific care like Palliative, Cancer and Dementia and many more.

There have been a number of milestones and achievements thus far, informed  Pathak. He is proud of the company’s achievement of serving more than 50,000 families recover at the convenience of their homes.

Being the third largest in the home healthcare industry, Care24 is one of the very few companies in the startup world to have achieved profitability in such a short period of operations. They have achieved all this with a minimal funding of $ 4.75 million.

On why he deserves to be a part of the BW 40 under 40 list, Vipin says, “I believe in being the change you want to bring. It is necessary to engage in businesses and methodologies that have a high impact and chance to change the lives of millions of people in the country. In India, with growing health problems and scarcity of hospitals, it is necessary to find a long term solutions for the same. In the search of structural and affordable solutions to healthcare problems for elderly patients, I founded Care24.”  Pathak adds, “Our motto is to provide ‘quality and affordable home care for your loved ones’. We believe our policies are social in nature as they serve both parties, on one hand we care for our patients and on the other hand we provide meaningful employment to thousands of caregivers. We also seek to be disruptors in an age old process by providing meaningful direction as well as increasing the skill-set of our caregivers by teaching them the right methodologies and skills to survive in the present era.”

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