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BW Businessworld

Striving To Provide Better Diagnostics Services

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The second edition of BW Healthcare Summit held in New Delhi on June 5 attracted major healthcare industry players. Dr Om Manchanda, chief executive officer of Dr Lal PathLabs, was among those who spoke at the event.  He talked to Haider Ali Khan about the diagnostics business in India:
What is the current state of diagnostics in India?
The condition of diagnostics in our country is good as compared to many nations across the globe. It is still affordable and reliable, and within the reach of people. We still have many things to do to ensure a better and healthy life to all. And we continue to do so.
How do you differentiate Dr Lal Pathlab from other diagnostic companies?
We at Dr Lal PathLabs ensure our best practises at affordable pricing. We have a very strong customer relationship and we rely on that. In this stiff competition with other diagnostics companies, we try to stand alone in terms of quality and reliability. We have a strong presence in public domain and we have to work hard to achieve the best and retain our customers.
Diagnostic services are becoming costlier. How will you ensure they remain affordable?
Yes, with the increase in manufacturing and import costs and many other hidden costs like electricity, the services are getting costlier day by day. We cannot rule this out. As we are classified as an industry, we have bound by rules and regulations. We cannot compromise on the quality, and hence people have to pay more. We do try to keep our rate under minimum slabs, but without compromising on the quality and standards.
What are your future plans?
We are expanding our network in India. We are now focusing on Kolkata. We are moving in all directions of the country but it requires time. We have plans to cover all major cities and towns of India.