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BW Businessworld

Organisations Less Capable Digitally To Adopt New Ways of Work Solutions

Workers in the top three countries were much more open to working from anywhere, in a non-office fashion

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As many organizations want to support mobile, team-oriented and non- routine ways of work, an increasing number of them are looking for assistance in adopting digital workplace technology. A survey by Gartner concluded that only 7 percent to 18 percent of organisations possess the digital dexterity to adopt new ways of work (NWOW) solutions, such as virtual collaboration and mobile work.

An organization with high digital dexterity has employees who havethe cognitive ability and social practice to leverage and manipulate media, information and technology in unique and highly innovative ways.

By country, organisations exhibiting the highest digital dexterity were those in the U.S. (18.2 percent), followed by those in Germany (17.6 percent) and U.K. (17.1 percent).

Craig Roth, research vice president at Gartner said, "Solutions targeting new ways of work are tapping into a high-growth area, but finding the right organizations ready to exploit these technologies is challenging."

The survey also found that workers in the U.S., Germany and U.K. have, on average, higher digital dexterity than those in France, Singapore and Japan.

Workers in the top three countries were much more open to working from anywhere, in a non-office fashion. They had a desire to use consumer software and websites at work. Some of the difference in workers' digital dexterity is driven by cultural factors, as shown by large differences between countries. For example, population density impacts the ability to work outside the office, and countries with more adherence to organizational hierarchy had decreased affinity for social media tools that drive social engagement.

Older Workers Are Second-Most Likely Adopters of NWOW

The youngest workers are the most inclined of all age groups to adopt digital-workplace-driven products and services. They have a positive view of tech in the workplace and a strong affinity for working in non-office environments. Nevertheless, they reported the lowest levels of agreement with the statement that work is best accomplished in teams.

Workers aged 35 to 44 were at the low point of the adoption dip, potentially feeling fatigued with the routines of life as middle age approaches. They were most likely to report that their jobs are routine, have the dimmest view of how technology can help their work, and are the least interested in mobile work.

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