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Need And Growing Demand For Trained Hospitality Professionals In India And The Talent Gap

Talent gap refers to a lack of skilled individuals in the industry. Every sector occasionally faces the tough issue of the talent gap. It also leads to a negative impact on individual motivation as they feel demotivated due to lack of talented people.

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Hospitality is the business of greeting people and helping them have a good time. It is all about the art of entertaining guests. Hospitality covers a broad range of sectors including the accommodation, restaurants, cafes, bars, theme parks, airlines, cruise ships, caravan parks, bed and breakfasts and tourist attractions. In any kind of business, human resources are the most powerful and crucial sources, so in the hospitality industry there is a need of professional people who have good knowledge and experience of serving and interacting with the people. Without training, an individual can’t work in this sector and make good relationships. As a country progresses towards economic growth, the standard of living improves and more people take to invest more in leisure activities. For instance, In India people prefer dining out 2-3 times in a week so the demand for the hospitality sector is expanding day by day. 

The growth of the Hospitality sector in India is immensely contributing and is projected to grow in the next decade. In today’s context, the demand for hospitality professionals are also growing, and the sector is expected to come up with more trained professionals in the coming decade. Also, it has been observed that the demand for hospitality is also rising in small cities in India. People are involving themselves in travelling as compared to the past because of better connectivity and ease of flying. With the advancement in technology, hotels rooms can now be booked with a click of a button. From budget hotels to five-star properties and home stays to boutique resorts, there is something for every traveller. There is a growing awareness of hospitality standards in India and people are demanding high-quality services in hotels and restaurants. Social media are also giving a platform to offer and express their dissatisfaction. There are several brands and chains that have entered the Indian market and with high competition, customers are spoiled for choice. Overall it is important for hospitality professionals to plan for the long-term, so ask for highly trained professionals are increasing more and more. 

Talent gap refers to a lack of skilled individuals in the industry. Every sector occasionally faces the tough issue of the talent gap. It also leads to a negative impact on individual motivation as they feel demotivated due to lack of talented people. To fill this talent gap an individual needs to know skills, abilities and knowledge about their sector. Due to technology, youngsters are not paying attention to the things which are necessary for them to learn in today’s decade, but they are although ignoring and focusing up more on irrelevant things due to which the sector is facing the problem of the talent gap. While there are ample of opportunities, students need to evaluate their aptitude for a career in hospitality before coming right into it. A candidate must be willing to work in various areas as the profession may require that an employee should be multi-talented and can be asked to handle everything like work in management, food and beverage service, housekeeping, front office operation, sales and marketing or any other department depending upon the specific requirement. 

The hospitality industry overall provides multiple ranges of experiences. It is often considered as one of the most interesting careers, but there is a lot of work and effort involved. However, with the positive growth of this industry, students with an inclination towards these careers have a bright future ahead. The only thing they have to pay particular attention to their skills so that they can settle down in the hospitality sector without a talent gap. 

To conclude, there are great days ahead for the hospitality industry which is expected to grow annually 9-10 percent over the next four years, mainly due to domestic demand and a muted supply pipeline. Going forward, the rating agency expects revenue improvement and margin expansion for the hospitality sector, says a report.

Disclaimer: The views expressed in the article above are those of the authors' and do not necessarily represent or reflect the views of this publishing house. Unless otherwise noted, the author is writing in his/her personal capacity. They are not intended and should not be thought to represent official ideas, attitudes, or policies of any agency or institution.


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Jayant Singh

The author is Managing Partner of Treehouse hotels

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