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Making A Future-ready Healthcare Ecosystem

Equipped with healthcare packages inclusive of but not limited to treatment, travel, visa and accommodation, India is poised to become the hub of medical tourism by 2020

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The healthcare industry, on a global scale, has come a long way from ancient medical care to high standard technology-driven clinical intervention, ensuring better treatment and cure of critical ailments.While technological advancements are drastically changing the way the industry functions, a high demand for concierge services in the form of hospitality and personalized care has also been observed. Although the industry is making rapid strides on the technological front for a positive clinical outcome, it is necessary to focus on the human resource aspect as well in order to build a holistic healthcare ecosystem. To make the ecosystem absolutely future-ready, here are insights for the driving forces required: 

Technological interventions and healthcare
The impact of technological interventions in contemporary healthcare is undoubtedly massive. Implementation of technology has become an integral aspect in every dimension of healthcare, from diagnosis and discoveries which have now become almost technology-inclusive to facilitation of treatment through medical devices and finding cure for the most complicated ailments. Furthermore, these have also made it easier to access and analyze a patient’s personal data for early diagnoses and predictions. Through a significant contribution to medical practices, an extensive use of technology in the healthcare industry has drastically supplemented in improving the quality of life.

Hospitality and personalized care
A personalized approach towards patient care leads to an understanding of the unique needs of patients, both on the medical front as well as on a psychological stance. It has been observed that several patients tend to undergo a state of isolation when dealing with physical ailments. Therefore, a personal and more hospitable attitude will result in an increase, not just in active patient engagement but their mental satisfaction as well. In a general sense, personalized healthcare is a broad term inclusive of but not limited to biological information, genetic profile, concierge services and individual engagement. Lately, a need for additional personal care services in the form of remote health monitoring, assistance, seamless care, emotional support and companionship has been observed and implemented in the ecosystem to ensure an overall wellbeing of the patients. 

The need for human resources
In order to enhance the present healthcare model, laying focus on human resources is as essential as adhering to the advancements of technology. At present, it has been observed that the industry is in severe need of two types of human resources, both playing an equally significant role in the development of healthcare. There is a severe need of a special industrially proficient resource for managing and leveraging the latest technologies in the field of clinical intervention. At the same time, a trained resource for concierge services in the form of personalized care, provision of emotional support and companionship is also required. A cordial management of both these kinds of human resources is crucial in providing an optimum quality of healthcare, thereby reiterating on the need to focus on the same.

Healthcare ecosystem: A necessity
The healthcare industry is gradually catering to the need for overall development of an ecosystem to address the issues of healthcare. A multidimensional relationship between technology, human resources and the patient lays a strong foundation for the healthcare industry. Finding the right balance between these multiple facets is a necessity. Building a holistic healthcare ecosystem will ensure a greater quality of life not just on the physical front but also from a psychological perspective, revolutionizing the industry on the whole. An active convergence of high-level clinical outcome through technological interventions and hospitality services through efficient human resources form an ideal healthcare ecosystem which is the driving force necessary for the healthcare industry.

Boost in medical tourism
Any country which is able to combine both technology as well as human interfaces to build a holistic healthcare ecosystem will be able to attract medical tourists. Therefore, a sound healthcare industry will not only reflect stellar medical development but will also supplement the overall growth of the country by becoming the preferred medical travel destination. Due to recent developments, India has been witnessing exponential growth in the medical tourism sector and is projected to reach a remarkable value of USD 8 billion, which is more than double the amount it currently stands at. Equipped with healthcare packages inclusive of but not limited to treatment, travel, visa and accommodation, India is poised to become the hub of medical tourism by 2020.

Disclaimer: The views expressed in the article above are those of the authors' and do not necessarily represent or reflect the views of this publishing house. Unless otherwise noted, the author is writing in his/her personal capacity. They are not intended and should not be thought to represent official ideas, attitudes, or policies of any agency or institution.


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Amit Sharma

The author is CEO, eExpedise

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