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I don't lose slumber over financials but user complaints: AutoForSure's Sarthak Sharma

The study critically discusses prominent strains in the light of the existing arguments from the literature and reflects on implications for the decision-makers.

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COVID-19 outbreak has revealed extreme circumstances before the frail tourism and travelling industry. The highly contagious novel coronavirus remains to stop the sector and puts tough proposals about its present and future survival. The study critically discusses prominent strains in the light of the existing arguments from the literature and reflects on implications for the decision-makers.

Sarthak Sharma, at the age of 20, determined to change the healthy way of a halt and go system of Auto Rickshaw in India. Sarthak Sharma's founded AutoForSure objects to modify the transport and travel industry. Expressly from paying due attention to women passenger safety, AutoForSure also indicates generating employment for the unemployed drivers, who were severely harmed by the pandemic. AutoForSure; help users to find nearby auto-rickshaw or a taxi on their location. The platform has already been in the favourites of thousands of people, making their day as efficient as ever. We had a chance to get to know Sarthak Sharma, founder of AutoForSure. He believes in keeping himself up-to-date with the enterprise to advise and guide his co-workers, create business approaches, and find compelling solutions to daily hurdles.

Sarthak Sharma said, "Every complaint is an opportunity to learn. The fact is that over 80 per cent of our customer base is repeat and organic and 70 per cent repeat; this also reveals the valued customer is getting time and again. Not just about safety, it could be about vehicle cleanliness, on-time rides etc. as there are a bunch of things that set the experience. Over time, we have evolved a set of technology capabilities that allow us to know what is happening in that building and have a logical framework for dealing with that and giving feedback to the partners. I don't lose slumber over financials etc. but customer complaints. I go through a lot of grievances. There is great learning in that. All customer grievances unfiltered come to me, and I read all of them to understand what is happening. I have met around dozens of partners. When we meet, they say you have a lot of value to bring to the table and things that you can do better. We have more than 500 driver-partners who work with us. These are powerful distribution advantages we bring for driver-partners, and they appreciate it. In any business relationship where financial interests are there, some tension will always exist. This happens everywhere."


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AutoForSure Sarthak Sharma