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Human-Machine Partnerships: Next Wave In Future Of Work

With lower operational costs and the ability to operate 24/7, bots are revolutionising efficiencies by collaborating with humans across verticals to automate simple tasks.

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As technology’s power multiplies 10 times every five years, our reliance on machines will increase. Emerging technologies will reshape our economy, lives and work over the next decade and this has already begun. Human-machine collaboration is already embedded in 46 per cent of Indian organisations, according to the Asia/Pacific Future of Work Survey 2018 by IDC. Humans and AI working are working hand in hand and employees are collaborating with intelligent machines to deliver value to businesses as well as to customers. 

A recent report on Future of Work by Independent futures research group, Institute for the Future (IFTF) states that in the next ten years, Artificial Intelligence (AI), Extended Reality (XR), Internet of Things (IOT), Edge and multimodal interfaces will enable novel approaches to decision-making and collaboration throughout organizations.This goes across a variety of functions, professional expertise and requires overcoming any complexities, in order to reap the full benefits of human-machine partnership. 

Keeping up with workforce transformation

In India, 91 per cent of business leaders admit that digital transformation should be more widespread throughout their organization, according to the Digital Transformation Index II, a global study by Dell Technologies & Vanson Bourne in 2018. India has the highest number of millennials, accounting for 40% of the working population. The challenge is to keep this workforce engaged and motivated. Enterprises that seek to get the best results out of their young workforce, as well as retain and hire the best talent, need create a cohesive work culture that drives learning and innovation. For instance, ICICI Bank[ii] has launched innovation labs to explore proof of concepts on several topics - from AI, data science and peer-to-peer payment mechanisms. Such innovation labs foster enhanced collaboration amongst employees and aids in the development of cutting-edge tools for the industry.  

Chatbots have penetrated the Indian business landscape

One of the most commonly used tools created through Artificial Intelligence (AI) are bots, more specifically, chatbots used by many Indian businesses. With lower operational costs and the ability to operate 24/7, bots are revolutionising efficiencies by collaborating with humans across verticals to automate simple tasks. There are many examples one can think of instances of interacting with bots. This technology can have pan-platform uses. For example – GoHero.ai, an AI powered personal travel agent available across nine platforms such as Facebook Messenger, Telegram, Skype, etc., helps users book flights, hotels, taxis etc. It integrates with these apps and uses refined algorithms to understand the traveller’s preferences. Another example is the Government of Maharashtra’s Aaple Sarker RTS (Right to Services) website that has a chatbot that provides conversational access to information regarding 1,400 services managed by the state government. 

Pushing the boundaries of personal computing technology

Innovation accelerating technologies, such as AR/VR, AI, IoT, Edge computing, are set to fundamentally change the concept of work and how it is done. At workplaces, the workload will also change to accommodate AI and AR/VR content. In turn, this evolution would require advanced PCs with richer displays, powerful computing speed and interactive technology. 

How people live their lives and do their jobs is becoming indistinguishable. Enterprises wish to support their workforce with capabilities and exhilarating work experiences that ‘they’ want, and literally transform the way they work. This could be at a physical environment or one that is virtual. Technology is becoming a key enabler for current and future workforces, whether they are geographically and culturally distributed or going beyond language barriers where the power of AI delivers performance; to using augmented reality that helps in creativity at work. 

The future of work will be shaped by new human-machine partnerships that will enable businesses and employees to surpass limitations and rid the workplace of any inefficiencies and inequities. The steps organizations take today, including modernizing infrastructure, inspiring employees and deploying software, will lay the groundwork for their digital future and help to bring to fruition the next wave of technology-led human progress.

Disclaimer: The views expressed in the article above are those of the authors' and do not necessarily represent or reflect the views of this publishing house. Unless otherwise noted, the author is writing in his/her personal capacity. They are not intended and should not be thought to represent official ideas, attitudes, or policies of any agency or institution.


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Indrajit Belgundi

The author is Senior Director, Client Solutions Group, Dell Technologies, India

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