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EY In India Acquires C Centric To Enhance Customer Experience For Businesses

Acquisition strengthens EY India’s digital transformation services by providing businesses with cutting-edge Customer Relationship Management (CRM) applications.

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The acquisition strengthens EY’s commitment to supporting businesses in their transformation journeys by bringing a customer-insights driven strategy that helps organizations look at digital from every angle and unlock the power of key disruptive technologies like AI, RPA, Analytics, and Cloud among others.

With the acquisition, EY brings on board a team with extensive experience in conceptualizing and implementing CRM solutions. The team’s capabilities range from both online as well as on-premise CRM implementations that include social CRM, cloud CRM, SaaS CRM, and Artificial Intelligence (AI) and Robotic Process Automation (RPA) powered CRM.

Rohan Sachdev, Partner, and Leader, Advisory Services, EY in India, says, “The C Centric team has a strong reputation in the market for delivering leading-edge CRM solutions and services across industries, particularly financial services including banking and insurance. Over the past couple of years, we have collaborated with the C Centric team in strategizing and implementing several complexes, large-scale digital transformation programs and our clients have benefitted immensely from this association. Their addition to EY will strengthen our ability to help businesses capitalize on the digital wave and provide an end-to-end digital experience to customers”.

C Centric was co-founded by Shubho Bhattacharrya, Gerald Prabhu, Vinod Ganesh Ram, and Vineet Kalucha in 2007 in Mumbai and have a presence in three cities now. It is a leading provider of 'customer-centric' software solutions offering customer experience linked consulting services, implementation and maintenance as well as customer-focused solutions linked to finance investments and operations. C Centric also partners with some of the world's leading providers of customer management solutions including Microsoft.

Shubho Bhattacharrya, CEO of C Centric says, “CRM implementation is key to a digital roadmap of an organization and puts customer insights at the center of the business transformation strategy. Over the last decade, we have enabled organizations to respond to digital disruption across industries through state-of-the-art CRM solutions. We at C Centric are very excited to be joining EY, a globally connected, multidisciplinary professional services organization and it is a great match with our heritage in digital transformation and EY’s rich innovation consulting culture”.

EY continues to expand its digital capabilities in India to help organizations solve their complex end-to-end business transformation challenges. With more than 2800 digital and technology professionals in EY India, the firm is well-positioned to deliver advanced digital solutions to organizations in varied functions and industries, leveraging emerging technologies such as AI, RPA, data analytics, internet of things, blockchain and others.

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