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Disrupting The Recruitment Industry — Cloud Telephony

Cloud telephony is an effective way to digitize various business operations, including recruitment and hiring processes


What does all an entrepreneur require to run a profit-generating business? Right decisions, right investments, right actions, and most importantly ‘right people’. But, most businesses still struggle to find ‘right people’ due to the conventional hiring process that they follow. So, it is extremely important for a firm to have a framework that makes the hiring process easier and efficient. And the best way to achieve this is to automate the process.

Cloud telephony is an effective way to digitize various business operations, including recruitment and hiring processes.

Reaching geographies for screening the candidates
Hiring even one right candidate requires an enormous screening process prior to the final selection. And reaching potential candidates at multiple geographical locations is often the most hectic and challenging part. Here, an outbound IVR solution effectively eases and automates the entire process.

It helps in reaching out to multiple candidates simultaneously for initial rounds of interview. The IVR can be utilised to record responses of the candidates, for a set of questions, thereby saving time and manual effort. Further, HR will have all the responses in a single window which can be reviewed at one go.

Besides using outbound IVR for approaching the potential candidates, mis-dial solution is another effective medium. Misdial number is advertised through different job portals, SMS and other platforms. Interested candidates are required to give a missed call on the advertised phone number, and then HR executive reverts to them.

Cloud telephony, thus, automates the recruitment process making it easier and more effective.

Automation of business operations has ensured efficient results for many organisations. Cloud telephony has proved to fulfil this for most businesses and their respective HR departments.

Use of IVR eliminates the manual transfer of calls as calls are automatically routed to the concerned business department or agent. There is one centralised number for the entire department with multiple HR executives’ phone numbers mapped behind it.

This will facilitate the caller (both existing employees or interested candidates) to connect with the concerned person automatically. This is how an IVR automates the call distribution, definitely something much needed.

Budget friendly
Along with the aforementioned points, cloud telephony is also the most economical solution. Notably, conventional hiring approach involves advertisement cost at multiple platforms and more manual effort. This makes the hiring process a costly affair.

There are many businesses using cloud telephony to ensure faster and efficient hiring process. MyOperator is helping Foodpanda in strengthening their hiring process using an outbound IVR. The IVR automates Foodpanda’s initial screening process, by generating outbound calls to the applicants with a set of questions. This ensures faster shortlisting and easy evaluation of the candidates.

Cloud telephony has made the recruitment process simplified, and efficient. Not just the recruitment process, but many other HR operations can also be streamlined using IVR and other cloud telephony products. Cloud telephony has already contributed a lot to automating several business operations, and recruitment automation is the next big step.

Disclaimer: The views expressed in the article above are those of the authors' and do not necessarily represent or reflect the views of this publishing house. Unless otherwise noted, the author is writing in his/her personal capacity. They are not intended and should not be thought to represent official ideas, attitudes, or policies of any agency or institution.

Tags assigned to this article:
Recruitment Industry Cloud Telephony

Ankit Jain

The author is CEO of MyOperator

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