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Customer service, Software And Accounting Jobs Have High Risk Of Automation: Report

According to the employability assessment report, customer service, software and IT and accounting jobs have very high automation potential

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Customer Support

Job market across the globe is in a transition mode majorly due to the rising acceptance of artificial intelligence and automation, and the most endangered jobs are software-IT and customer services, according to a report compiled by Aspiring Minds.

According to the employability assessment report, customer service, software and IT and accounting jobs have very high automation potential. The report analysed more than 10 lakh job openings mapped to over 30 job roles and 100 job skills to identify the automation potential of the labour market in India.

The report says that the customer service jobs have the highest automation potential (64 percent) which can be attributed to the fact that the processes in this function are repetitive and can be automated to a significant extent.

Automation powered by artificial intelligence, machine learning and bots has created a state of uneasiness among workers as machines and bots are being brought to outperform humans in various tasks.

Varun Aggarwal, co-founder and CTO of Aspiring Minds was quoted, "We see tremendous potential in AI. In coming times, AI will be seen making businesses more efficient and enabling them to hire better.”

However, cognitive skills like inductive and deductive reasoning are unaffected by automation. Coupled with high demand, these skills will emerge as the most sought-after skills in coming times.

Also, general management and marketing have least automation potential as these roles require high critical and logical reasoning abilities to support creative and rational decision making, making them hard to automate. Moreover, behavioural traits like people management and openness to experience are also unaltered by automation.