• News
  • Columns
  • Interviews
  • BW Communities
  • Events
  • BW TV
  • Subscribe to Print
BW Businessworld

Chatbots Are The New Hiring Managers

Chatbots making their way into assessing and hiring candidiates for the companies

Photo Credit : Shutterstock


Human Resources

Chatbots might well be a gateway to jobs as more companies embrace new hiring strategies and automation to assess behavioural traits of candidates before recruiting them.

From the traditional practice of sifting through stacks of covering letters and formal candidate profiles, the recruitment process at many a company are slowly shifting to individual interactions, either personally or digitally, before extending offer letters, according to experts.

Experts said companies are adopting various new implicit hiring ways like chatbots being used to conduct text interviews, recruitment with the help of virtual reality, crowd sourcing platforms or 'market place' where employers have live interactions with prospective candidates.

Generally, chatbots are computer programs that interacts with people through audio or text messages. 

Hinduja Global Solutions (HGS) is automating the entire recruitment process wherein candidates are not required to come to meet for assessments and interviews. Shortlisted candidates are interviewed through Skype or any other recruitment-specific video software.

"These recorded videos help us find out who is a good fit and who isn't. Once we weed them out, we invite them to meet our business heads in person for the final round. This has helped us in saving time and money, resulting in better productivity of the recruitment team," Vice President (Talent Acquisition) at HGS James Job said. 

In the last eight months, HGS Group had over 43,000 registrations and made 3,000 offers through digital sources globally. 

Ritu Agast, Director, HR, Pearson India said, "We use artificial intelligence to assess competency and personality of the candidates through psychometric assessment tools like Watson Glazer and SOSIE".

Dream11, a sports gaming platform said it has a referral programme 'Talent Scouts', where employees refer their friends and previous work colleagues and there are rewards for every successful hire, including trips to France, Spain, Singapore, London and even a Royal Enfield bike.

Shamita Ghosh, GM, HR, BookMyShow said, "At BookMyShow as well, we have always given preference to a candidate's attitude, knowledge, skill set and experience which determines his/ her ultimate potential.”

Tags assigned to this article:
jobs Chatbots candidates bookmyshow Pearson India Dream11