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60% Users Face Frequent Call Drops Even Today: DoT Survey

A recent survey conducted by the department of telecom (DoT), government of India, has stated that nearly 60 per cent people in the country are still facing frequent call drops

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A recent survey conducted by the department of telecom (DoT), government of India, has stated that nearly 60 per cent people in the country are still facing frequent call drops, with most of them experiencing problem indoors.

Out of 356,000 subscribers surveyed across telecom service providers, 215,000 (about 60 per cent) complained about frequent call drops.

DoT also claimed that overall call drops have come down by 7 per cent in the last three months between December 2016 and March 2017.

DoT, however, made 26.97 lakh calls to subscribers of various telecom operators, out of which only 356,000 subscribers (about 13 per cent) participated in the survey.

“Remaining 87 per cent subscribers who did not participate were either not willing or did not have problem of frequent call drops,” the DoT said in a statement.

“Service providers contact each subscriber, who has reported frequent call drops, through voice calls and SMSs in English and local languages to collect further details required for the resolution of the complaint,” the statement read.

On cumulative basis, since the launch of the interactive voice response system (IVRS), telecom operators have resolved 13,631 call drop cases and also resolved another 7,975 which were reported as frequent call drops but were found to be having other issues related to data, roaming, billing, MNP, mobile devices, etc.

Out of these, 1,406 cases were resolved through optimisation, rectifying hardware or power problems, through field visits, etc., during the 15-31 March fortnight, the statement said.

“Call drops reported by subscribers have dropped from 64 per cent in December 2016 to 57 per cent at the end of March 2017, a drop of nearly 7 per cent in 3 months,” the statement said.

DoT also said the government has facilitated telecom operators to identify black spots and plan new sites or infrastructure to improve their services.

Telecom operators have planned 987 new sites and boosters, out of which 109 have been already installed and commissioned, according to the statement.