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'We Rely On Trusted Relationship With Our Patients'

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The participation of private players in the healthcare sector has been critical to this big nation, where everybody does not have the access to Primary Health Centres. And they are doing well, the task in providing best and the cheap healthcare facilities to the people.
To explain what the current scenario in Delhi is we spoke to Niranjan Kumar Ramakrishnan, chief information officer of Sir Ganga Ram Hospital, New Delhi. He was in conversation with Haider Ali Khan in the Second Healthcare Summit organised by Businessworld on Friday.
Sir Ganga Ram Hospital is a 675-bed multi-speciality hospital in the capital.
How are you different from other new players which has entered into healthcare sector?
We are not at all hampered by the off late entry of these private players. We are focussed and engaged on our progressive and quality works, we strongly believe our 5 decades of services earned us great amount of good will that would keep us ahead of rest of the healthcare organizations. Our main stakeholder is our patients and the trust and care we impart is our main strength of survival. We are keeping our legacy alive by serving the people without putting extra burden into their pockets.
What is there for the poor that you offer?
We at Sir Ganga Ram are committed to serve the poor and hence, we meticulously fulfil our commitment to the Government, and keep the defined bed strength reserved for the poor and those who are financially weak. When we offer free OPD and IPD services we really mean it and we do not burden them in any ways but our quality of service between paying and free patients remain the same.
How much the latest technology is helping you?
The advent of latest technologies have changed the medical profession. Vendors always say that latest technologies are always adopted in Sir Gangaram Hospital even before others know what it is!
When all other hospital still understands what Cloud Computing is, Sir Gangaram Hospital is already a great user of Cloud. It is privilege to associate with an organization where the Board of Management and Trust Society's great understanding on the value of any new technology such as Cloud, advanced Biometric technologies, eProcurement, SMAC and extends whole hearted support for adoption. We believe Cloud is the future of healthcare industry.
What are your future plans?
Our hospital is using this technology to manage the data of patients and the treatment offered to them, work is now paperless and in few years we will completely available on cloud.
OPD automation - dream project of Dr. D.S.Rana, Chairman, Board of Management will take Sir Ganga Ram Hospital to great new heights and it is going to be great value and much easier for the patients to manage their records and can easily access from anywhere in this world. 
We are growing in many folds and our new facilities and buildings are rising very fast that would improve our OPD systems and also increase more beds. We will continue to make giant positive difference in Indian Healthcare Industry.

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